Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy by Amy C. Edmondson

Author:Amy C. Edmondson [Edmondson, Amy C.]
Language: eng
Format: epub
ISBN: 9780787970932
Publisher: Jossey-Bass
Published: 2012-04-03T00:00:00+00:00

Why It’s Difficult to Learn from Failure

Most of us have been primed to aim for success. We’ve been schooled from an early age to focus on good grades, regular promotions, performance awards. As a result, most of us see failure as unacceptable.7 We would just as soon avoid it altogether, even if we know that failure is inevitable and creates important learning opportunities. It’s hard to be the nurse who administers the wrong medication or the marketing executive who squanders a window of opportunity to launch a new product. And so, people at work often remain silent about the potentially informative mistakes, problems, or disappointments they’ve experienced, which means that companies miss the learning that could be gained from failures. This barrier to learning from failure is rooted in the strong psychological and social reactions that most people have to failing.8 Self-serving biases that bolster self-confidence and protect one’s public image make these barriers even stronger. And natural biases and their corresponding emotions are exacerbated by most organizations’ inclination to punish failure, as well as by the strong connection between the concepts of failure and fault.

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